Our plaques are crafted with the utmost care and attention to detail. Please note that as handcrafted items, they may have slight variations and will not replicate a laser or machine-cut look. These variations should be understood as inherent to the handcrafted nature of the product and not considered as faults.
Upon receiving your item, we kindly request that you thoroughly inspect it. If you have any complaints or concerns, please contact us within 14 days to discuss the matter further.
While we strive for perfection in completing inscriptions, mistakes can occasionally occur if customers provide incorrect spelling or dates. It is important to note that such errors do not qualify for a refund, return, or replacement.
For added protection and peace of mind, we strongly recommend considering the option of adding postage insurance to your order.
Please feel free to reach out to us if you have any further questions or require assistance.
For your convenience we have a link to the ACCC website.